Privacy Policy

Last updated 1 October 2026

LYNX is run by Nebula Holdings V.B.A., a company registered in Aruba. This page says what we collect, why we collect it, and who else sees it. It is written to be read, so it is short and it avoids legal language wherever plain language will do.

The short version: we ask for as little as we can, we never sell anything about you, and we never send you marketing. Your email is used to check you are a real person and to send you news about your own ride.

What we collect, and why

When you make an account

• Your email address, so we can sign you in and send you updates about your ride.
• Your name and phone number, because a driver picking you up needs to know who they are looking for and how to reach you if they cannot find you.

When you call a taxi

• Where you are.Either your device’s location, if you tap “use my location” and allow it, or a pin you place on the map, or an address you type. We never ask your phone for your location in the background, and we never track where you go between rides.
• Where you are going, along with the taxi type, how you plan to pay, and how many passengers and bags.
• Messages between you and your driver, while the ride is live.

Until a driver accepts, the LYNX drivers who could take your ride see the pickup point, where you are going, the time, the taxi type, and how many passengers and bags, so that one of them can accept it. They do not see your name, phone number or email. Once a driver accepts, that driver also sees your name and phone number, because they cannot come and get you otherwise. If that driver later hands a booking to a colleague, the same applies: the other drivers see only where and when, and only the driver who takes it over sees who you are.

If you turn on ride alerts

We store the notification token your browser or phone gives us, so we can buzz you when a driver accepts. You can switch this off at any time from your account page or in your device settings.

The LYNX app

The LYNX app shows the same LYNX you see in a browser, so everything on this page applies to it in the same way. In the app, notifications are delivered by Google (Firebase Cloud Messaging) on Android, and by Apple on iPhone. The app asks for your location only when you ask to be located, never in the background, and the advertising cookie described below is never loaded inside the app.

When you search or save

Places and drivers you save are stored against your account. What you type into the search box is counted, but not against you: we keep a tally of how often a phrase was searched and whether it found anything, so we can fix the searches that come back empty. That record holds the phrase and a number. It does not hold your name, your account or your address.

Your Agenda and your bookings

Plans you add to your Agenda (a name, a date and time, and any notes or place you give it) are stored against your account so you can see them on any device. Only you see them; a driver never does, unless you book a taxi to one.

If you ask to change a booking (a new time, pickup or destination), we keep the request and the driver’s answer with the booking, so both of you can see what was agreed.

The notification bell on LYNX keeps a copy of the updates we sent you about your rides, so you can read them again. It is only visible to you.

The screen in the taxi

Some LYNX taxis carry a screen. When your ride starts it may greet you by your first name only, along with where you are going. It never shows your surname, your phone number, your email or anything else, it is cleared when the ride ends, and it stops working a few hours later even if the driver forgets.

Cookies

Almost none of LYNX uses cookies. Our visitor statistics are collected without them: we can see that a page was viewed and how fast it loaded, and we cannot see who viewed it.

There is one exception, and it is on one page. If you arrive at our “call a taxi” page by clicking a Google advertisement, Google sets a cookie so it can tell whether that advertisement led to a real taxi ride. It is used to measure the advertisement and nothing else. No other page on LYNX loads it, and if you did not come from an advertisement it records nothing about you. It is never loaded inside the LYNX app.

Who else sees your information

We do not sell your information, and we do not share it for anyone else’s marketing. We use these companies to run the service, and they only ever see what they need to do their part:

• Taxi drivers: as described above, the drivers who could take an open ride see where and when, and the driver who accepts it also sees your name and phone number.
• Our hosting and database suppliers, who run the SQL database that stores this information and the servers that serve the website.
• Google Maps and Google Places, which draw the map and suggest addresses. When you search for a place or ask to be located, that request goes to Google.
• Resend, which delivers our emails, and your browser or phone maker (Apple, Google, Microsoft or Mozilla), who deliver push notifications, including Google Firebase for notifications in the LYNX app.
• Google Ads, for the one advertising measurement cookie described above.

We will also share information if the law requires it, or if it is genuinely needed to protect somebody’s safety.

How long we keep it

• Your account, your Agenda, your notifications and your ride history, for as long as you have an account.
• Ride records after you delete your account: kept, but with your name, phone number and email removed, so a driver’s history and the island’s fare figures stay correct. Nothing left in them points to you.
• The greeting on the taxi screen, until the ride ends, and at most a few hours.
• Search counts, indefinitely, because they are not about you.

Your choices

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete your account. Use Delete my account at the bottom of your account page, or go to app.lynx.aw/account/delete, or email brian@lynx.aw from the address on the account. We delete it within 30 days and confirm by email. Your name, email, phone number, saved places, Agenda plans and alerts are removed; past ride records are kept without anything that points to you.

You can also turn off ride alerts at any time, and refuse or withdraw location access in your browser or phone settings. LYNX still works without location: you can place the pin or type your address instead.

Children

LYNX is meant for adults booking their own transport. You must be 18 or older to create an account, as our Terms of Use say, and we do not knowingly keep accounts for anyone younger. If you believe a child has made one, email us and we will remove it.

Changes

If we change what we collect, we change this page and the date at the top of it. We will not quietly start collecting something new and leave this page saying otherwise.

Contact

Nebula Holdings V.B.A., Aruba.
Chamber of Commerce number H53218.0.
brian@lynx.aw

The rules for using LYNX are in our Terms of Use.